1. FIRM MANAGEMENT BETWEEN CONFLICT AND DIALOGUE. Authors: ADRIAN SONEA, EUGENIA CÂMPEANU-SONEA.2. A MATTER APPROACH: THE GOOD RELATION WITH THE CLIENT. Authors: ADRIAN SONEA, EUGENIA CÂMPEANU-SONEA.3. HIGHER EDUCATION FOR PROVIDING SERVICES COMPANIES WITH GOOD RESULTS. Authors: ADRIAN SONEA, EUGENIA CÂMPEANU-SONEA.