1. POSSIBLE MECHANISMS FOR ACHIEVING AN EFFICIENT PROCESS / MECANISMES POSSIBLES POUR LA REALISATION D’UN PROCESSUS EFICACE. Authors: NICOLAE ŞERA, ANDREI BIRO, RĂZVAN NISTOR.2. AUDITUL CALITĂŢII – METODOLOGIE PRACTICĂ DE APLICARE. Authors: RĂZVAN NISTOR, ANDREI BIRO.