The STUDIA UNIVERSITATIS BABEŞ-BOLYAI issue article summary

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The case management appears in the National Antidrug Agency (NAA) documents as a sui generis service of a major importance for the integrated service system offered to consumers of psychoactive substances in Romania, in order to guide and facilitate the users’ journey throughout the service universe they need. The study gives a brief description of the legislative framework of the NAA system, and the projected dynamics of its functioning, while detailing the role they envisioned for the case management. Based on the few evaluation reports on the way it functions, it may be stated that the degree of system integration is low, and that the case management is barely functional. As a way of responding to this situation, we propose that the NAA assume a complex adaptive systems approach to its own mission, and develop a social level kind of case management so as to increase the social responsiveness to the issues of substance abuse.

Key words: substance abuse, case management, services systems, complex adaptive systems, Romania, National Antidrug Agency