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The purpose of this paper is to demonstrate how negative and unpleasant for insured persons is the total losses in case of vehicles’ insurance. Vehicle insurance is the most used insurance product in Romania. The insurance contracts for this type of insurance enhance different aspects. These are referring to the total losses and the way the insurance company reimburses it. We present in the paper how this reimbursement evolve and what are the steps followed by the insurance companies. The reimbursement differs from an insurance company to other. In order to prove the theoretical aspects we present two different studies. The most delicate and complex situation appears in case of a vehicle financed by leasing. In the end, we conclude what the insured people should do in order to decrease the negative aspects of a total loss.

Keywords: insurance, total loss, leasing, reimbursement