AMBIENTUM BIOETHICA BIOLOGIA CHEMIA DIGITALIA DRAMATICA EDUCATIO ARTIS GYMNAST. ENGINEERING EPHEMERIDES EUROPAEA GEOGRAPHIA GEOLOGIA HISTORIA HISTORIA ARTIUM INFORMATICA IURISPRUDENTIA MATHEMATICA MUSICA NEGOTIA OECONOMICA PHILOLOGIA PHILOSOPHIA PHYSICA POLITICA PSYCHOLOGIA-PAEDAGOGIA SOCIOLOGIA THEOLOGIA CATHOLICA THEOLOGIA CATHOLICA LATIN THEOLOGIA GR.-CATH. VARAD THEOLOGIA ORTHODOXA THEOLOGIA REF. TRANSYLVAN
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The STUDIA UNIVERSITATIS BABEŞ-BOLYAI issue article summary The summary of the selected article appears at the bottom of the page. In order to get back to the contents of the issue this article belongs to you have to access the link from the title. In order to see all the articles of the archive which have as author/co-author one of the authors mentioned below, you have to access the link from the author's name. |
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STUDIA EDUCATIO ARTIS GYMNASTICAE - Issue no. 1 / 2022 | |||||||
Article: |
PATIENT SATISFACTION SURVEY IN HOSPITALS PROVIDING SPA CARE IN HUNGARY. Authors: VERONIKA VARGA, MÓNIKA SÉLLEYNÉ GYURÓ, REBEKA JUHÁSZ, VIKTOR KOCZKA, BÁLINT SZŐTS, BÁLINT MOLICS, IMRE BONCZ. |
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Abstract: DOI: 10.24193/subbeag.67(1).01 Article history: Received 2022 March 05; Revised 2022 March 25; Accepted 2022 March 28; Available online 2022 May 5; Available print 2022 May 30. ©2022 Studia UBB Educatio Artis Gymnasticae. Published by Babeş-Bolyai University. pp. 5-18 VIEW PDF FULL PDF Abstract: Introduction: Balneotherapy and hydrotherapy treatments with a proven therapeutic effect are of great help to patients in early recovery. Objective: The aim of our study is to assess patient satisfaction in two health care institutions in Hungary. Methods: We conducted a questionnaire survey among the patients of two spas and other hospitals (H1: n=69 H2: n=59) in Hungary in 2019. The obtained results were evaluated with SPSS 25.0 software. Results: 74.22% of the respondents were female (n=95) and 25.78% were male (n=33), of whom 46.78% (n=60) were between 61 and 70 years of age. 71.88% (n=92) of the respondents were informed about the discounted treatments by their specialist and the majority were patients who return annually (n=106), who come again mainly (43.75%) for previous good experiences. They thought they would discover an 88.5% improvement in both the quality of care and treatments. Results of H1 and H2 hospital staff: help (H1: 6.61, H2: 6.05, p=0.001), pain relief (H1: 6.08, H2: 4.95, p=0.015) problem solving (H1: 6.16, H2: 5.46 p=0.009), information provision (H1: 5.82, H2: 5.05, p=0.050) were significantly higher in H1 hospital than in H2 hospital. In the overall picture of the institution, H2 achieved a higher result in terms of health improvement, despite the former lower evaluations, but there was no significance (H1: 5.86, H2: 6.00, p=0.584). Conclusions: Learning the use of treatments and patient satisfaction, constructive suggestions can be made to improve the quality of patient care. Key words: patient satisfaction, spa, spa service, quality patient care |
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