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AMBIENTUM BIOETHICA BIOLOGIA CHEMIA DIGITALIA DRAMATICA EDUCATIO ARTIS GYMNAST. ENGINEERING EPHEMERIDES EUROPAEA GEOGRAPHIA GEOLOGIA HISTORIA HISTORIA ARTIUM INFORMATICA IURISPRUDENTIA MATHEMATICA MUSICA NEGOTIA OECONOMICA PHILOLOGIA PHILOSOPHIA PHYSICA POLITICA PSYCHOLOGIA-PAEDAGOGIA SOCIOLOGIA THEOLOGIA CATHOLICA THEOLOGIA CATHOLICA LATIN THEOLOGIA GR.-CATH. VARAD THEOLOGIA ORTHODOXA THEOLOGIA REF. TRANSYLVAN
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The STUDIA UNIVERSITATIS BABEŞ-BOLYAI issue article summary The summary of the selected article appears at the bottom of the page. In order to get back to the contents of the issue this article belongs to you have to access the link from the title. In order to see all the articles of the archive which have as author/co-author one of the authors mentioned below, you have to access the link from the author's name. |
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STUDIA NEGOTIA - Issue no. 1 / 2019 | |||||||
Article: |
IMPACT OF INDIAN MUSLIM RESTAURANTS’ HYGIENIC ATMOSPHERE ON DINERS’ SATISFACTION: EXTENDING THE EXPECTATION DISCONFIRMATION THEORY. Authors: LIM SOON CHOW, GENGESWARI KRISHNAPILLAI, CHONG YEE LEE. |
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Abstract: DOI: 10.24193/subbnegotia.2019.1.05 Published Online: 2019-03-30 Published Print: 2019-03-30 pp. 109-134 VIEW PDF FULL PDF Foodborne illness, as reported in the news, is a persistent public health problem in Malaysia. Reports have suggested that workers in Indian Muslim food eateries in the country were observed to be unhygienic during meal preparation – raising concerns on the consequence of such exposure to diners’ overall health and well-being. Therefore, this study hopes to emphasize the determinants of diners’ satisfaction towards Indian Muslim restaurants based on their experience and expectation. The Expectation Disconfirmation Theory primarily employed in this study with an interest in developing a good understanding of issues concerning hygienic foodservices. This study also helps to highlight the priority restaurant operators should put on both food and dining satisfaction. Food marketers who are interested in customer happiness and hygiene compliance at work should benefit from this body of knowledge on diners’ satisfaction based on experience and expectation with restaurant atmospherics. Keywords: Restaurants, customer satisfaction, well-being, quality of life. |
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